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| Day 1 – Tuesday 29/10/24 Conference – «TRAVELHUB Uzbekistan» | |
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09:00 – 10:00 |
Participants registration |
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10:00 – 11:00 |
Grand opening of the exhibition «Tashkent Travel Mart – 2024» |
| Session 1: Creating unique tourism products Moderator – Evgeniy Zalberg 11:00 – 13:00 | |
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11:00 – 11:15 |
Speaker: Ana Rooney, USA VP, Product Design & Operations, Collette, USA Topic: What does it take to create a unique travel product? We will discuss how to find a balance between the must-see places and the inclusion of interaction with locals. We will get to understand that designing unique travel product doesn’t require off-the beaten track places only, but showing the iconic features through the eyes of the locals. Also, we will agree on the importance of putting the travelers into the shoes of the locals. |
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11:15 – 11:30 |
Speaker: Natalia Janjic, Croatia Lead contracting specialist, Simple Family Travel, USA Topic: How a decision maker who decides on a partnership with a host tour operator thinks about it Let’s talk about the quality of business communication; when the host tour operator’s offer looks elaborate and readable; how the sending tour operator treats offers that are significantly cheaper than those of competitors. |
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11:30 – 11:45 |
Speaker: Elena Kalashnikova, Kyrgyzstan CEO of Ak-Sai Travel, Kyrgyzstan Topic: How to serve tour groups with White Label strategy? We will discuss what travel exhibitions is the must to attend, what is the strategy for Ak-Sai travel in selecting partners and what kind of communication really works. |
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11:45 – 12:00 |
Speaker: Evgeniy Zalberg, Israel International trainer for tour leaders, the former Regional General Manager for Central Asia with Grand Circle Corporation Topic: The role of guides and tour leaders in getting positive feedback We will discuss how to build a loyal team of guides and tour leaders who will present the tourism product and stand on the side of the tour operator, how to manage expectations, prevent difficult travelers and if it is OK to ask for positive feedback from the travelers? |
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12:00 – 12:15 |
Speaker: Leonid Marmer, Israel Senior Business Development Director TAL Aviation Group, Israel Topic: Trends in tourism We will discuss the current and the future trends, and how inbound and outbound tour operators can stay ahead of the game. Why the implementation of the new technologies is a better alternative to resisting them |
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12:15 – 12:30 |
Speaker: Timur Alimov, Uzbekistan CEO of Minzifa Travel Topic: Sharing best practices. How we have expanded our product assortment in 13 years and made it correlation with the needs of our clients We will hear the story of Minzifa Travel and how it has expanded its travel geography from Uzbekistan to Central Asia and Morocco. We will talk about how innovation helps to create unique travel experiences. |
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12:30 – 13:00 |
Panel discussion: Topic: What does it take to build a long-term relationship between the inbound the outbound tour operators? We will discuss the strategies for long-term partnerships in tourism, focusing on tools that help building mutually cooperation, adapt to market changes and meet the demands of tourists. |
| Break 13:00 – 14:00 | |
| 14:00 – 14:30 | Participants registration |
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Session 2: 2: Digitalization in tourism and hospitality industries Moderator: Lola Mirzaeva 14:30 – 18:00 |
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14:30 – 14:50 |
Speaker: Erol Turk, Turkey Chairman of San Tourism Software Group; Member of the Executive Board of TÜRSAB Topic: Paximum, which connects all players of tourism Description: Let’s examine together the advantages of Paximum, founded with 30 years of SAN TSG experience, for all players in tourism and the future of the online travel market. |
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14:50 – 15:10 |
Speaker: Khurshed Makhmadov, Uzbekistan Regional head, ETS International Topic: Development trends and the future of Travel Tech. Rahmat.travel as a mega service – the engine of a new stage of the industry We will review new AI, Big Data and IoT technologies in tourism. We will demonstrate the possibilities of mega services for tour operators, airlines, DMCs and other service providers. We will discuss the principle of a single window and how mega services are transforming the industry by creating personalized, secure and green solutions to automate and improve interaction in a single ecosystem. |
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15:10 – 15:30 |
Speaker: Lyudmila Safronkina, Uzbekistan One of the founders of the MARTA project and head of the marketing and sales department in MAYASOFT Topic: SoftPOS – an innovative solution for accepting cashless payments from Visa, Master Card, etc. in MAYASOFT We will discuss how the MARTA SoftPOS solution optimizes the payment process in the tourism industry. We’ll cover the system’s advantages in detail, including the ability to accept all types of cards directly on a smartphone, simplifying payments for tourists. We’ll also talk about successful cases of implementing MARTA SoftPOS in hotels and tourism companies. |
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15:30 – 15:50 |
Speaker: Alexander Savelov, Russia SAMO-Soft Company Topic: Digitalization of tour operator activity. SAMO-tour software package – opportunities and development plans We will tell you about the principles and construction of dynamic bundling, possibilities of combining scheduled and charter flights with hotel content from host companies and external bed banks. We will consider successful implementations and the tools used in them. |
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15:50 – 16:10 |
Speaker: Jakhongir Mirmuminov, Uzbekistan Olery representative in Uzbekistan Topic: Online reputation management solutions for hospitality industry: collecting, analyzing and converting guest feedback into valuable ideas Let’s take a look at the main features of the Olery platform: responding to reviews, engaging customers, analyzing ratings and sentiment, monitoring reputation and response rates, automated reports and email notifications. |
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16:10 – 16:30 |
Speaker: Ozel Oytun, Turkey Deputy CEO, SAN Tourism Software Group Topic: SAN Tourism Software Group – the evolution of tourism technology over 30 years We will tell you how SAN TSG, with thirty years of experience in tourism technology development, has created unique solutions for tour operators and hotels. We will discuss the evolution of the company from the first programs to modern reservation management systems and upcoming changes in the tourism market. |
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16:30 – 17:30 |
Speaker: Ilya Yashin, Russia Founder of Touchh Topic: How hotels and other accommodation facilities can digitize their ancillary services, increase sales and average check per guest Let’s talk about hotel ancillary services and the experience economy. How to effectively increase the average check by avoiding 5 typical mistakes. We will discuss best practices, examples of successful cases and ways to improve customer service through ancillary services, as well as find out how automation is useful and when it can be harmful. |
| 17:30 – 18:00 | Panel discussion: Topic: Digital transformation as a key driver for the development of the hospitality and tourism industry Digital transformation is a key driver of the hospitality and tourism industry. Using modern technologies, companies can optimize processes and offer personalized services, which contributes to sustainable growth and improved service levels. |
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Conference ending |
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Day 2 – Wednesday 30/10/24 Business meetings in B2B format |
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09:00 – 10:00 |
Registration of participants |
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10:00 – 13:00 |
Business meetings in B2B format |
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Break 13:00 – 14:00 |
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14:00 – 18:00 |
Business meetings in B2B format |
| Concluding B2B business meetings | |
