PROGRAM OF
INTERNATIONAL TOURISM EXHIBITION
«TASHKENT TRAVEL MART – 2024»
IN B2B FORMAT

09:00 – 10:00

Participants registration

10:00 – 11:00

Grand opening of the exhibition «Tashkent Travel Mart – 2024»

11:00 – 11:15

Speaker: Ana Rooney, USA

Product designer, Collette, USA

Topic: What is a unique tourism product?

Let’s talk about how to find a balance between sights known to the
tourist and the inclusion of interaction with locals. We will discuss how
to find unique opportunities for communication and overcome the
problem of burnout.

11:15 – 11:30

Speaker: Natalia Janjic, Croatia

Lead contracting specialist, Simple Family Travel, USA

Topic: How a decision maker who decides on a partnership with a host
tour operator thinks about it

Let’s talk about the quality of business communication; when the host
tour operator’s offer looks elaborate and readable; how the sending
tour operator treats offers that are significantly cheaper than those of
competitors.

11:30 – 11:45

Speaker: Elena Kalashnikova, Kyrgyzstan

CEO of Ak-Sai Travel, Kyrgyzstan

Topic: How to serve tour groups with White Label strategy?

Best practices from the host tour operator. How to find partners and
overcome difficulties in forming expectations of tourists with whom
there is no direct contact?

11:45 – 12:00

Speaker: Evgeniy Zalberg, Israel

Trainer of guides and tour leaders

Topic: The role of guides and tour leaders in getting positive
feedback

Let’s talk about how to build a loyal team of guides and tour leaders
who will present the tourism product, manage expectations and
stand by the company. Is it possible to ask for positive feedback
from tourists?

12:00 – 12:15

Speaker: Leonid Marmer, Israel

Senior Business Development Director TAL Aviation Group, Israel

Topic: Trends in tourism

Discuss how host and sending tour operators can keep up with
progress and stay on trend.

12:15 – 12:30

Speaker: Timur Alimov, Uzbekistan
CEO of Minzifa Travel

Topic: Practical cases. How we have expanded our product
line in 15 years depending on the needs of our clients

Let’s learn how Minzifa Travel has expanded its offerings from
Uzbekistan to Central Asia and Morocco by continuously improving
its product line. We will talk about how innovation helps to create
unique travel experiences.

12:30 – 13:00

Panel discussion:

Topic: How can host tour operators retain partners for years, and
how can sending tour operators have enough offers in their
portfolio?

We will discuss strategies for long-term partnerships in tourism,
focusing on tools that will help build strong and mutually beneficial
relationships, adapt to market changes and meet the demands of
tourists.

Session 2: Digitalization in both tourism and hospitality industry

Moderator: Lola Mirzaeva
14:30 – 18:00

14:30 – 14:50

Speaker: Erol Turk, Turkey

Chairman of San Tourism Software Group; Member of the Executive
Board of TÜRSAB

Topic: Paximum, which connects all players of tourism

Description: Let’s examine together the advantages of Paximum,
founded with 30 years of SAN TSG experience, for all players in
tourism and the future of the online travel market.

14:50 – 15:10

Speaker: Khurshed Makhmadov, Uzbekistan
Regional head, ETS International

Topic: Development trends and the future of Travel Tech.

Rahmat.travel as a mega service – the engine of a new stage of
the industry
We will review new AI, Big Data and IoT technologies in tourism. We
will demonstrate the possibilities of mega services for tour operators,
airlines, DMCs and other service providers. We will discuss the
principle of a single window and how mega services are
transforming the industry by creating personalized, secure and
green solutions to automate and improve interaction in a single
ecosystem.

15:10 – 15:30

Speaker: Lyudmila Safronkina, Uzbekistan
One of the founders of the MARTA project and head of the
marketing and sales department in MAYASOFT

Topic: SoftPOS – an innovative solution for accepting cashless
payments from Visa, Master Card, etc. in MAYASOFT

We will discuss how the MARTA SoftPOS solution optimizes the
payment process in the tourism industry. We’ll cover the system’s
advantages in detail, including the ability to accept all types of
cards directly on a smartphone, simplifying payments for tourists.
We’ll also talk about successful cases of implementing MARTA
SoftPOS in hotels and tourism companies.

15:30 – 15:50

Speaker: Alexander Savelov, Russia
SAMO-Soft Company

Topic: Digitalization of tour operator activity. SAMO-tour software
package – opportunities and development plans

We will tell you about the principles and construction of dynamic
bundling, possibilities of combining scheduled and charter flights
with hotel content from host companies and external bed banks.
We will consider successful implementations and the tools used in
them.

15:50 – 16:10

Speaker: Jakhongir Mirmuminov, Uzbekistan
Olery representative in Uzbekistan

Topic: Online reputation management solutions for hospitality
industry: collecting, analyzing and converting guest feedback into
valuable ideas

Let’s take a look at the main features of the Olery platform:
responding to reviews, engaging customers, analyzing ratings and
sentiment, monitoring reputation and response rates, automated
reports and email notifications.

16:10 – 16:30

Speaker: Ozel Oytun, Turkey
Deputy CEO, SAN Tourism Software Group

Topic: SAN Tourism Software Group – the evolution of tourism
technology over 30 years

We will tell you how SAN TSG, with thirty years of experience in tourism
technology development, has created unique solutions for tour
operators and hotels. We will discuss the evolution of the company
from the first programs to modern reservation management systems
and upcoming changes in the tourism market.

16:30 – 17:30

Speaker: Ilya Yashin, Russia
Founder of Touchh

Topic: How hotels and other accommodation facilities can digitize
their ancillary services, increase sales and average check per guest

Let’s talk about hotel ancillary services and the experience
economy. How to effectively increase the average check by
avoiding 5 typical mistakes. We will discuss best practices, examples
of successful cases and ways to improve customer service through
ancillary services, as well as find out how automation is useful and
when it can be harmful.

Panel discussion:

Topic: Digital transformation as a key driver for the development of
the hospitality and tourism industry

Digital transformation is a key driver of the hospitality and tourism
industry. Using modern technologies, companies can optimize
processes and offer personalized services, which contributes to
sustainable growth and improved service levels.

Conference ending